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Patient Charter
| The Practice
will ensure that: |  |
- The receptionists will answer your calls and deal with
your queries promptly and politely.
- You will be seen by a doctor
for urgent conditions on the same day you request assistance.
- You
will be seen by a doctor for non-urgent conditions within two working days of
your request.
- You will be seen by the doctor of your choice,
unless you agree to an earlier appointment with another doctor.
- You
will be offered a consultation of 15 minutes. You can request a telephone consultation.
- You will be seen as near as possible to your appointment time and
any reason for delay will be explained to you.
- You can contact
a doctor outside normal working hours by phoning Devon Doctors on 0845 6710 270.
The contact details are also available on the surgery answer phone message by
dialling the surgery number 01398 331304.
- If you are too ill
or infirm to come to the practice you may be visited at home.
- Repeat
prescriptions will be available for collection within 48 hours of request.
- You will be advised of the procedure for handling any complaints
or suggestions you may have.
- All aspects of your visit will
be dealt with in strictest confidence and you will have complete privacy if this
is required.
- You will not be discriminated against in any way.
- We will regularly review your long-term medication needs and will
explain the likelihood of any side effects.
- The results of routine
tests will be available to you as soon as the practice receives them and a doctor
has seen them. You will be advised of the likely timescale when you attend for
your test. It is the patient's responsibility to find out the results. If tests
produce an unexpected abnormal result, the practice will contact you as soon as
possible.
- Access to the building for the elderly, disabled or
young children will be easy and assistance given if needed.
- Details
of health promotion programmes will be widely advertised on the practice notice
boards and in the practice information file.
- All team members
are fully committed to, and fully involved in, continuing postgraduate education
and professional development.
| As patients,
we would ask that you: |  |
- Speak politely to all members of the practice team. The practice
operates a Zero-Tolerance policy with regards to violence and aggression.
- Only ask for urgent appointments when appropriate.
- Request
home visits before 10am, if possible, to help the doctor plan his/her day.
- Please be prompt for your appointment and always contact the surgery
if you are unable to attend.
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